ONLINE SHOP
Notation based on the Act on Specified Commercial Transactions
| Distributor | New World Company., Ltd. |
|---|---|
| Manager | Kazuki Mizoguchi |
| Street address |
Sapia Tower 15F, 1-7-12 Marunouchi, Chiyoda-city , Tokyo 100-0005 |
| mail address | info@famzon-int.com |
| URL | http://famzon-int.com |
| Required price other than products |
[Consumption tax] 8%
[Shipping fee] nationwide: 500 yen (tax included). In addition, free shipping on purchases over 10,000 yen (tax included). * Shipping costs will be borne by the customer for after-sales service (repair) [Bank transfer Charges] It depends on the provisions of each financial institution. [Cash on delivery Charges] It depends on the purchase price. Carrier: Japan Post <Purchase price / cash-on-delivery charges> uniform 260 yen ※ The above amount is including tax. |
| How to order |
Please go to the purchase screen from the cart on this site.
If you have already registered as a member, you must log in. The number of products sold may be limited. Please check each product page. |
| Payment Method |
・ Cash on delivery
・ Credit card (VISA, MASTER, JCB, AMEX, Diners) [Cash on delivery (cash)] After confirming the order, we will send it by COD specified by our company. Please pay for the item price + postage + cash on delivery fee when the item arrives. [Bank transfer] Please transfer to the following account. --------------------------- Rakuten bank the second business Branch Account type: Normal account number: 7212360 name: mosquito) New World Company - ------------------------- * Customers are responsible for the transfer fee. |
| Due date for payment |
It depends on the closing date of the credit card used and the contents of the contract.
Please contact your credit card company.
[In the case of price exchange] Please pay when goods arrive. [For bank transfer] Please pay within 5 days after ordering. |
| Delivery time |
[In the case of normal order] When
ordering "normal order" products (other than bank transfer) Our leather products are carefully inspected one by one at the time of shipment, so 10 business days from order to product shipment We have time before and after. ( Please note.Depending on the order status, it may be delayed from the scheduled delivery date.) * The delivery date takes about 1 to 3 days from product shipment, but it may be delayed due to traffic conditions (Excluding remote islands and some areas / mountains) The order completion time from the customer is the time when the customer's order information arrives at our server. After the order is completed, please check the order date and time described in the "Order Confirmation Email" automatically distributed from our server. [For pre-orders] After confirming the order on the next business day after receiving the order, the product will be manufactured or ordered. The number of days until shipment differs for each product. Therefore, we can not accept it even if you have specified the delivery date. Also, when the product is ready, the ordered product will be shipped and a delivery completion email will be sent to the customer. About delivery companies Items to be delivered will be delivered by Japan Post. We will inform you of the inquiry number of the package in the “shipping contact e-mail” sent when the product is shipped from our shop. Orders placed in the same shopping cart with "Normal Order" products and "Pre-ordered" products If products are ordered at the same time, they will be shipped in line with the latest shipment. . If you want a separate delivery for each "ship date", please place an order in a separate shopping cart. However, in that case, shipping and handling fees are also required. For details, please check the "Order Confirmation Email" that will be sent after confirming your order. About delivery date specification If you wish to specify a delivery date, please specify the date and time from "Delivery hope date" when ordering . When specifying the delivery date, it can be specified from 14 days to 21 days later. If you select "Not specified", the shipment will be the shortest and will be shipped in about 10 business days after confirming the order . The delivery date and time may not be delivered as requested by the customer due to weather, traffic conditions, and other factors. If you are absent If you are not on the delivery date, a notice of absence will be posted to your post. Please make a re-delivery request within 3 days from the date of shipment to the shipping company office listed on this Absence Report. In the unlikely event that you are unable to receive your missing baggage storage period (7 days), your baggage will be temporarily lifted to our store. If you wish to re-deliver, we will charge a separate shipping fee for the re-delivery . About bundle of invoice if ● [your name and address] of the person who orders is the same as your destination I have bundled things (invoices, etc.) with an understanding of the amount of money together with the product. ● If the orderer is different from the [name / address] of the delivery address, we will send you a letter with a separate letter to the orderer. Precautions regarding shipment and delivery ● We are unable to accept changes to the date and time of the delivery date because we are already making arrangements for delivery. Sorry for your inconvenience, but please contact Japan Post with the inquiry number indicated in the completion email of the product shipment and ask you to complete the procedure. ● We do not accept sales office closures in order to deliver luggage safely to customers. Please understand. ● Shipments outside of Japan cannot be accepted as reliability and certainty of delivery cannot be guaranteed. If you wish to ship outside of Japan, please order it once in Japan and then ship it outside of Japan. ● Depending on the arrival status of leather and the production status of craftsmen, there may be delays in the production status. In such cases, we will contact you by e-mail at any time, but please understand that the shipping date may differ from this guide. ● Please check the contents such as quantity and damage upon arrival. If confirmation is delayed, returned goods may not be accepted. If you have any questions, please contact us through online support. |
| Returns and exchanges |
Please contact us if you wish to return or exchange.
If you do not contact us, we cannot accept returns or exchanges. Limited to items returned within 10 days of arrival. ① I want to return the product. "Safety benefits even for first-time users" * Returns for customer convenience "Image differences" and "Returned heels" are available for free. * Only “Member Size Exchange” is free for members only. * Please try on shoes indoors. Please refrain from returning or exchanging products used outdoors. ②Please contact us by phone or email from online support. The refund method varies depending on the payment method at the time of purchase. Please contact online support. Tel 050-5578-5556 or info@famzon-int.com ③ Please prepare for return. "For body return" Please pack the purchased product in the same cardboard box as when it was shipped. "Returns with only heels" Customers who purchase 3 or more heels will receive a heel box. Pack it in a heel box and then pack it in cardboard at the time of shipment. * If you do not have any return of the heel heel box ... gift! Return address of the product the cash on delivery voucher that will have been shipped to at the time of dispatch cardboard Please use. New World Company After Service ④ Please give your parcel to the delivery company. Delivery method ・ Ship at the nearest post office ・ Ship at convenience stores (Lawson, Ministop, Seiko Mart) only ・ Customer himself / herself to Japan Post, please collect from the collection request more than 3 points . Send the returned item to the return address. * If you are not yet a member, you will be responsible for the return shipping costs. <Return method for refunds> * Notes on return / exchange and return conditions * We will charge and cancel the card company. Depending on the card used by the customer, it may be withdrawn, but the card company will then refund or offset the amount used. Please contact your credit card company for details. Please note that credit card information is not kept in our store for the purpose of protecting personal information, and detailed information cannot be inquired. * Purchase by cash on delivery or bank transfer * We will refund your bank account in about two weeks. We will confirm the specified account by email. Please note. The refund amount is only the price of the product, excluding shipping and handling. In case of refund due to customer's convenience, we will deduct the full transfer fee. * The transfer fee varies depending on the period of use. |